The video you are
trying to watch requires the QuickTime Media Player
created by Apple Computer.
If you have a recent
copy of the QuickTime player installed on your PC or Apple
Computer, the QuickTime player will open automatically, connect
to the high quality video stream and begin to play after a few
seconds of buffering.
If you do NOT have
this player installed, when you click on the video link, you
will see a dialog box open that asks you to "Run" or "Save" the
media file. Please click on "Cancel" and click below on
the QuickTime icon to download a free copy of the media player.
This media player
software for Windows is about 11 megabytes (reasonably small)
and will take only a few minutes to download if you have a
broadband or DSL connection (which most organizations and
companies have today). If you are downloading the player through
a dial-up connection, this download may take up to 20 minutes.
The QuickTime player
will not hurt or disrupt your computer. Typically, most
people have more than one player installed -- some common player
types are Windows Media Player and RealPlayer.
Click the icon to download the free
Questions and Answers
Q: I know I
have QuickTime on my computer, but I am still presented with the
dialog box asking me to "Run" or "Save" the file and the video
is not playing. What's the problem?
The most likely
problem is that your version of the QuickTime player is an old
one that no longer matches the standard of current video files.
The best solution is to download the current version, which will
install smoothly even with an older version on your system.
(Even if you already have the current version, it will not hurt
your PC to re-install the current version and there is no cost.
If you have the current version and it has been disabled or
corrupted due to problems on your PC, downloading and
reinstalling the current version may resolve these problems.)
Q: What are
the PC system requirements for using this version of QuickTime?
For Windows: A
Pentium processor-based PC or compatible computer, with at least
128 MB of RAM, running Windows 98 or ME or 2000 or XP.
For Mac: A 400
MHz PowerPC G3 or faster Macintosh computer, with at least 128
MB of RAM, running Mac OS X v. 10.3.9 or later.
Q: I have
the right copy of QuickTime and a computer that matches or
exceeds the requirements -- but the video still does not play.
What now? Could the link to the video be faulty?
The links have been
thoroughly tested and there are many people successfully
watching the video every day according to our system monitors.
Here are some
other possible problems you can consider:
1. Occasionally, the
traffic on the internet will create connection problems with the
media website. If this is the problem, you'll see your
media player appear, but in the status box at the bottom of the
player, you will see it repeatedly say, "buffering", "attempting
to connect", and "disconnecting". When this happens, you
will have to wait for internet traffic to lessen. Our
website is tuned to support more than 1,000 simultaneous users,
but we have no control over the quality of the internet
connection between your PC and our website.
2. There may be
settings on your PC, in your internet security software or in
your organization's firewall that are preventing you from
connecting. You'll probably need help from your technical
support team to diagnose and reset these. Unfortunately,
we cannot help you do this because every user's computing
environment is unique.
3. You might want to
try another computer. We have often found that PCs are
configured so differently from one another that even though
yours might not be set up to host QuickTime properly, your
colleague's computer may well be.
In the several
instances where our users have had trouble accessing the video,
the users' internal technical team has been able to fix the
problem in a matter of minutes. If everything you have
tried has still not given you a solution, we encourage you to
call your tech team. Because more than 25,000
websites refer users to download QuickTime and it is downloaded
more than 10 million times a month, the chances are your tech
team is very familiar with the steps to take to quickly address